At Tesco, we treat everyone the way we want to be treated, we are all a team. Therefore, we are well aware that extra help is provided to our store colleagues during peak periods in the trade, such as Christmas and Easter. In the Helping Hands program, our office staff has the opportunity to give a helping hand to the department store, home delivery and logistics teams. This way, we can all work as a team to deliver the highest level of customer service.
Twice a year, office workers can take a shift at any department store. Get connected to the store and get to know the day-to-day processes and get closer to our customers.
"Helping Hands helps the store, but it also helps us in our work. There is a much more sincere and closer relationship with store colleagues who give us feedback on our central office work, individual processes, and potential changes. and we see it as an experience for them to show them how they work everyday and how we can compete with them, say during a picking. " - Tibor Albert, Head of National Support Office.